EagleACD is the software as a solution (SaaS) in the cloud. All of our products are based on open-source to achieve the goals to service our customers.
Voice
Integrate omni channel communications platform to integrate all of your customer interactions.
Remote Work Solutions
Set up remote work solution and enable your team to attend calls from anywhere.
About Us
We have revamped and reengineered our services to meet fully automated speech recognition, SMS, Social media and work from home agents. Our ACD (Agent Call/Cloud Distribution) model allows our customers to route any media to any agent in any desired manner. We have powered our inbound services to meet challenging demands you face in todays’ pandemic world. From simple inbound voice, video, SMS to social media messaging we got you covered.
Eagle Cloud Contact Center &
Remote Work Solutions Features
Call Routing & Queuing
Route calls based on skill, time, sequence, volume, and calls that require monitoring.
Web/Softphone
Your agents instant access to work from anywhere they have access to the internet.
Conversation IVR
NLU platform that can be trained by our professional services team of AI expert
Speech Recognition
Calls with speech enablement whereby customer can speak directly to the IVR
Chatbot Integration
Our AI Bot will be able to chat with your clients to identify their needs
CRM Integration
Our open-sourced software work with many popular CRM systems.
SMS Integration
Quickly and efficiently send your clients messages on updates to their tickets
Ticketing Systems
Issue tickets right as soon as the call comes in with our rapid ticketing system
Call Recording
Calls can be recorded to help with training, monitor customer interactions and more
Social Media
Connect with your customers directly via WebChat & WhatsApp, Telegram, etc…
Let us manage your next inbound media! Contact [email protected]
Solutions
EagleACD is the software as a solution (SaaS) in the cloud. All of our products are based on
open-source to achieve the goals to service our customers.
Healthcare
Our platform can help with verifying patient data so that your agents can focus on helping them with their needs.
Pharmaceutical
Our software will help your pharmaceutical operation flourish with the assistance of our advanced platform
Financial
Whether you’re a large insurance company or an investment firm, your clients and employees will appreciate our all-in-one contact center
Real Estate
With a vast network of agents and departments, being interconnected with a powerful contact center
Art & Music
we can help you connect your vast network and streamline the way you communicate across all channels.
Education
A direct contact number that will route calls to the appropriate educational departments and instructors
Submit this form and we’ll be in touch with you as soon as possible.
Address
142 E, 39th Street, NY, NY 10016
Our ever-growing client base includes businesses within
healthcare, pharmaceutical, financial, real estate, art, music, and education.