Solutions
Next-Generation Platform, Innovative Solutions
It has never been more important in an interconnected world to have an efficient and effective contact center communication system designed to work for your entire business. That’s why here at EagleConvoAI
we have revolutionized the whole communications process with our exclusive contact center software. Our vast experience and decades of serving the global marketplace have made us a leader in the omni channel contact center industry.
Healthcare
The healthcare system’s ever-growing complexity requires streamlined communications channels that can quickly and securely handle customer information. Our platform can help with verifying patient data so that your agents can focus on helping them with their needs.
With a focus on improving patient experience and communication, in today’s digital age, patients expect on-demand access to health care professionals as well as their medical records. Through various channels depending on their preferred communication method, whether by phone call, SMS, or other electronic avenues, a fresh approach to healthcare communications is now required.
From simple vaccine information and reservations lines our services can help healthcare clinics to have more time with their patients. Not only our services can answer fully automated interactive conversations but also integrate with your web reservations by sending the link directly to the patient via SMS, all in a secure compliant communication methodology.
Some of the advantages our platform can offer your healthcare business are:
Compliance with
HIPAA regulations
Seamless
patient engagement
Connects patients quickly and efficiently
Provide call analytics and monitoring
Data security and advanced encryption features
Pharmaceutical
Prescription ordering, doctor communication, and getting information about medications involve a complex communication system that allows a high customization level. Our software will help your pharmaceutical operation flourish with the assistance of our advanced platform.
Patient engagement is taken to a new level with broadcast messaging via e-mail, voicemail, or text. Vaccination openings can be effectively communicated as well as unexpected business closing and weather cancellations. Our services make it easy to keep the lines of communication open and clear 24/7.
As a pharmaceutical company, you can enjoy operational benefits such as:
Improved voice recognition and customer identification when ordering prescription
Exclusive dial-in and communication access for medical professionals
Product quality management ticketing system
Customizable caller journeys based on preferences
Easy record keeping and event tracking
Financial
Whether you’re a large insurance company or an investment firm, your clients and employees will appreciate our all-in-one contact center platform’s time-saving features.
Improved collaboration and synchronization will allow for greater chat-based communication among clients and agents and detailed automation designed to integrate with existing workflows. These newly discovered efficiencies will free up resources so that you can shift your company’s focus to growth and sustainability.
Enjoy the following benefits with our system:
Quick and easy claims reporting
Voice recognition designed to safeguard your client’s personal account access and information
The ability to share balance information over the phone
Call return feature when during peak call times, so your customers do not have to experience long wait times on the phone
Access to various departments such as billing, sales, and support at the touch of a button
Real Estate
With a vast network of agents and departments, being interconnected with a powerful contact center has never been more important for your growing real estate agency while staying ahead of the marketplace competition.
With digital innovation being a growth factor for successful real estate businesses of the future, communication and accessibility have never been more critical. Shoppers are now placing inquires online and expecting to hear back almost immediately. Be sure that your agents are ready and available to take the call when the next potential sale reaches out.
Our contact center platform will help your business with:
One contact line that connects all offices and agents with customers based on location
The ability to lookup agents based on zip code
Keep potential buyers alerted to the progress of their buying process through SMS
Ticketing system to ensure issues are managed with ease
Art & Music
Whether you are an art museum who specializes in sourcing rare art pieces or a musical institution with students form all over the globe, we can help you connect your vast network and streamline the way you communicate across all channels.
Curators and creatives alike can reap the benefits of our software solutions. Keep customers informed via text, voicemail, or e-mail about hours of operation, unplanned closings, or inform them of upcoming exhibits. Open a dedicated line for inquiries catered to a specific subject or any particular project requiring dedicated support and service.
We can help you bring your passion for the arts and music to the rest of the world by:
Screening calls from collectors and prospective buyers so that they get to the right departments
Provide a dedicated support ticketing system for the purchase of new instruments or accessories for new program enrollees
Allow guests to order exhibition tickets over the phone or even online through your existing CRM system
Provide advanced insight and analytics from callers and their inquiries
Education
As educators, maintaining clear lines of communication with students and families is a must. Many universities have seen a remarkable improvement in how their communication is handled once our platform is integrated into operations.
Our dedicated software offers, a clear communication line that can be maintained for both students and parents in the event of closings, online learning days, or on-campus emergencies. Keep the student network informed of any on-site events, activities, or learning opportunities. Educators can also benefit from secure communication when working one on one with students and parents. Collaboration across various educational departments will also become a breeze.
Educational institutions can enjoy benefits from our platform in the following ways:
SMS Broadcast to students
and families
A direct contact number that will route calls to the appropriate educational departments and instructors
AI Bot integrations and speech recognition for easy student identification
Our ever-growing client base includes businesses within
healthcare, pharmaceutical, financial, real estate, art, music, and education.