Remote Work Solutions
Set up and enable your team to attend calls from anywhere
Set up remote work solution and enable your team to attend calls from anywhere. Reduce unanswered calls with cloud interaction solutions from EagleAIVA.
Remote monitoring
Monitor your employee communications remotely, interrupt or whisper in your employees’ ear for training purposes.
Call Routing:
Route calls based on the skill set or least answered agent.
Auto transfer calls
Transfer calls between agents.
Transfer calls to the supervisor of the work at home agents.
Scalable
Given that the Cloud contact center is scalable you can increase or decrease your agent seats as you deemed fit.
CRM CTI Pop-Up
Allow your callers information pop on agent’s screen with CTI integrations. Work side by side with SalesForce, Zoho or any URL based CRM applications.
DID to agent
Have a direct phone number dedicated to each agent for direct connectivity between your callers and your remote agents or have a lead number accept all your calls and distribute them to your agents
Email Queue
Have a single email address to be managed or distributed to all agents in that group so any one agent can respond to a caller instead of a single agent respond to a caller.
Our ever-growing client base includes businesses within
healthcare, pharmaceutical, financial, real estate, art, music, and education.