FAQ

Frequently Asked Questions

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1. How many seats can I have on the platform?

Due to the scalable architecture and open-source, we do not have theoretical limits on the use of the platform

2. Is your system installed in the cloud?

Yes, we have installed all of our resources on the cloud.

3. How does your pricing work?

We do have prebuild applications that you can use on a flat fee basis by paying per seat fees for your work at home or contact center agents. However, we can customize our platform for specific use cases. Talk to us about your use case, our sales team can provide you a custom quote to fit your budget.

4. Can you help us to set up our own platform?

Yes, we can help you choosing the right software based on your needs, selecting the right cloud architecture to enable you to start your migration into the service.

5. Do you provide consulting services?

Yes, we offer professional services based on your need from telecom to software services.

6. Can I bring my own SIP trunks to your platform and your Platform As A Service?

Yes, you can bring your own carrier or SIP trunks or point your SIP traffic to our DNS and keep the phone numbers in your name.

7. Can I use your remote agent software to route my social media traffic?

As an omni channel provider, Eagle supports SMS, telegram, Facebook, and Twitter messaging. All routed to your agents’ screen combined with telephone traffic.

8. Can you be able to create a hardware system only for our company? We have the requirement to keep it separated, is it possible?

Yes, we can install your own instance in the cloud where you will be the only tenant without sharing hardware. Contact sales for pricing and other details.

9. I currently have 10 agents, I need to increase it to 15 agents, how long does it take?

Depending on the agreement you have with us, if you have an auto-scalable pricing contract you are automatically added to increase ports. If your contract is port-based pricing, you can contact sales to add the increase.

10. I would like to front end all of my call with an AI Bot, and only transfer the calls when the virtual voice agent cannot handle the call, can I do that?

Yes, you can. Simply ask the set-up team when you are building the system for your needs.

11. Can I use Chat-Bot built by my team and use your SIP connection for VOIP?

Yes, we allow you to use already built Chat-Bots and use our telecom platform for connectivity only.

12. Instead of paying per seat, can I pay you on a per-minute model as I am not sure how many seats or volume I would be needing for my company?

Yes, we offer very flexible hybrid pricing to allow you to select the right model which works within budget.

13. Do I need to sign a long-term contract for your services?

No long-term contracts, you can buy our services on a month-to-month basis.

14. I need your service in a different country, can you provide the service?

Yes, we offer and accept global SIP traffic to be terminated on our platform. You simply point your SIP trunks or ask your carrier to route the SIP traffic to our domain name and we do the test. It’s as easy as sending VOIP traffic to different IP addresses. If you need more help, one of our sales associates can help you with how to accomplish this task.

15. I am ready your customer and I need to route traffic from a different SIP provider in another country, can I do that?

Simply contact your sales representative and ask him/her to send you instructions on how to send traffic from another provider to your existing trunk group or hunt group you currently have with Eagle.

16. I have ready-built my AI Chat-Bot on Google or AWS, I just need it to answer to a phone number in voice, Can I do that?

Yes, you can, all you need to do is send your bot credential where you have programmed the Bot and we can integrate it with our SIP router to provide you the gateway service.

17. I currently have my phone number answering my chat-bot, I need to add an SMS reply back for users asking for the URL links?

We offer SMS fulfillment services where your callers ask to send them an SMS link back, we can do that, your representative can assist you on how to do that.

18. I need to capture caller details after the voice bot has done answering questions?

You can do that, by simply programming your bot to send us metadata or we can program it for you.

19. Can I use this for my dental or medical practice?

Yes, you can. You simply answer the calls via the auto virtual agent. AI-Voice Agent can handle based on how you want the agent to handle the calls. You can even confirm appointments or send out reminders to your patients.

Our ever-growing client base includes businesses within

healthcare, pharmaceutical, financial, real estate, art, music, and education.

If you would like to know how our Omni Channel Contact Center can help your business, reach out to our sales team member to discuss the different ways we can work with you to streamline your communications channels.

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