About Us
Efficient and effective contact center communication system
Our vast experience and decades of serving the global marketplace have made us a leader in the omni channel contact center industry.
It has never been more important in an interconnected world to have an efficient and effective contact center communication system designed to work for your entire business. That’s why here at EagleACD we have revolutionized the whole communications process with our exclusive contact center software.
State-of-the-art technology
With our customers in mind, our state-of-the-art technology was developed utilizing best practices and is based on open-source software, which allows full adaptability and scalability to fit your specific business needs. Our multi-faceted software can handle communication through e-mail, social media, phone, fax, text or SMS messaging, speech recognition, and even an AI bot. Our versatility allows you to establish clear communication lines with your customers, and either virtual or work from home agents, regardless of their preferred method of communication.
World Class Software
Along with our world-class software, we also have strategic partnerships with companies that provide specialized services in telecom and mobility solutions. Our network allows us to leverage the power of communication and build a customized suite of services that will have your business up and running seamlessly.
Customized Communication
Once you become an EagleACD client, we will work with you and your leadership team to develop a customized communications management system and identify any existing segments of your business that can be virtualized using our technology. Our in-depth approach ensures that you are getting the full benefit of using our software while streamlining operational workflow.
Our ever-growing client base includes businesses within
healthcare, pharmaceutical, financial, real estate, art, music, and education.